Triage the Inbox

Open a project and you are in its inbox. The header reads Feedback Inbox and counts the records that match your filters. It shows 20 items a page, newest first, with Previous and Next at the bottom. The list does not refresh by itself, so reload the page to see new arrivals.

Find the feedback that matters

The type buttons pick one kind of feedback at a time. Each shows how many active items it holds.

Button	Shows
All	Every active item
Positive / Negative	Thumbs up or thumbs down
Neutral	Feedback from the single-button layout, which has no thumbs
Escalated	Items one of your escalation rules flagged
Video	Screen recordings. The button appears once the project has one

Type in Search feedback… and press Enter to search the message, the page URL and the text of the element the visitor picked. Search stays on when you switch type.

All, Assigned to me and Unassigned narrow the list by owner. This filter works on the 20 rows on screen, not the whole project.

Each row carries badges:

Badge	Means
Cyan dot	You have not opened it
New	It arrived since your last visit to this project
Escalated	A rule flagged it. Hover to see the rule’s name
Red count	How many console errors came with it
Picture icon	A screenshot is attached
Camera icon	A screen recording is attached
Purple count	Notes on it
#12, PR #3	A GitHub issue or an AI pull request
Face	Who it is assigned to

See feedback grouped by page

Click By Page next to the search box. The rows on screen group under the path they came from, with the busiest recent page first. Each group shows its positive and negative counts, its size and its newest date. Click a group to open it. Click Inbox to go back.

Act on one item from the list

Hover a row and its quick actions appear on the right. Hover an icon to see its name.

Action	Does
Mark as read	Clears the unread dot. Only on unread rows
Archive	Moves it out of the inbox
Notes	Opens its notes in a window you can drag
Capture screenshot	Takes a picture of the page now. Only on rows with none; Pro
Create GitHub issue	Opens an issue. Only once a repository is connected
Assign	Gives it to a teammate, or Unassign

Click anywhere else on the row to open the item.

Act on many at once

1. Tick the rows

   Tick the box on each row you want. The box above the list ticks every row on the page.

2. Adjust the selection

   All, None and Invert appear once something is ticked. They work on the rows on screen.

3. Pick an action

   Assign gives every ticked item to one teammate, or Unassign clears them. Create issues files one Linear or Jira issue per item and reports how many were created, skipped and failed. It shows once a tracker is connected. Archive Selected archives them all.

A batch assignment puts a notice on the assignee’s bell but sends no email. See notifications and email.

Read one piece of feedback

Opening an item marks it read. The header shows the page path, the date and time, and the Escalated badge if a rule caught it. Below that, a section appears only when it has something in it.

The visitor’s words come first, under User Message. The Screenshot section shows the picture; click it for full size. With no picture, Capture Screenshot takes one now (Pro). A recording plays under Video Recording. Console Errors lists each captured line with error and warning counts, and Network Errors lists failed requests with their status, method, URL and response body. Details holds the page URL, the element selector and text, and who the item is assigned to, by whom and when. The Integrations row has the GitHub, Linear and Jira buttons and the AI fixes, covered in Linear and Jira. The visitor’s browser and device are not shown.

Keep notes for your team

Notes sit under Admin Notes at the foot of the item, or in the notes window from the list. Type and click Add Note. Each note shows its author and time. Any teammate can add a note or delete one, and a delete asks first. Assigning a single item adds a note of its own, such as “Sam assigned this to Alex”. Visitors never see notes.

Archive and bring back

An item can be archived three ways: the Archive button on its page, which also returns you to the list, the row icon, and Archive Selected.

Archived at the end of the filter row switches to what you put away, and turns into Active to switch back. In that view the row icon and Unarchive Selected restore items, and an item’s page offers Unarchive. Nothing is deleted.

Open a theme’s items from Insights

A theme on the Insights page links to the inbox with only the items grouped under it. A banner names the theme and the count. Show all feedback clears it. Type filters and search still work inside the theme.

Hand a batch to the assistant

The rows you tick are shared with the dashboard assistant, so you can tick ten items and ask it to sort them.