Feedback Insights: See What Your Users Are Telling You
Turn a busy feedback inbox into trends, top pages, and AI-grouped themes with sentiment and representative quotes.
Your inbox tells you what one person said. Insights tells you what four hundred people said, without you reading four hundred items: how much is arriving, which way it leans, which pages produce it, and what it keeps being about.
Opening it
Click Insights in your project header, next to Quests and Settings. Nothing to configure. The page arrives already summarised.
The overview
Four tiles across the top:
Total is everything collected. Positive and Negative split it by which thumb was pressed. Escalated counts what your rules caught. With screenshot counts what arrived with a picture.
Three charts sit underneath. Daily volume shows feedback over time, which is where a release or an outage announces itself. By type breaks it down. Top pages ranks the URLs producing the most, which is usually where to start.
AI themes
The charts count things. AI Themes reads them. Click Regenerate with AI and Qaid goes through your recent messages and groups them, giving each group:
a count of how many items mention it, a sentiment of positive, negative or mixed, and two or three real quotes so you can hear it in the words people used.
What comes back is a short ranked list: "Checkout errors (12, negative)", "Loves the new dashboard (7, positive)".
Themes are built on demand and cached until you ask again, which is what keeps the page quick. Regenerate whenever enough new feedback has landed to be worth a fresh read. The analysis always looks at your most recent items.
Self-hosting Qaid? Theming runs on your own Anthropic API key. Without one the charts still work and only the Themes section stays empty.
Getting from a theme to the actual items
Click any type or theme and you land in your inbox, filtered to exactly those items. Read them, reply, assign, open a fix. The summary points; the inbox is where you do something about it.
Getting a habit out of it
Look once a week. A theme going from 2 items to 20 is worth catching at 5, and you only see that if you were looking before.
Regenerate a few days after each release. A theme that did not exist last week and does now is almost always about what you just shipped.
Watch for one URL dominating Top pages. That is the page your users are struggling with.
And run escalation rules alongside it. Insights is the weekly read; escalation is the tripwire that goes off at 3am.
What needs Pro
Every plan gets the tiles and all three charts. AI Themes need Pro. A free project sees the charts and an upgrade prompt where the themes would be. Downgrade a Pro project and the charts stay; only the AI analysis pauses.