Feedback Insights: See What Your Users Are Telling You
Read the totals and charts for a project, group its messages into AI themes, and jump from any bar to the items behind it.
Insights sums up a project’s 500 newest active items: five tiles, a by-type chart, daily volume and the top pages. On Pro, Regenerate with AI groups the newest 100 messages into themes. Click a type or a theme to open exactly those items in the inbox.
Click Insights in the project header. The page is headed Feedback Intelligence. It reads the project’s 500 newest items and leaves out archived ones, so every figure on it covers that window. There is no date picker.
Read the totals
Five tiles run across the top:
| Tile | Counts |
|---|---|
| Total | Every item in the window |
| Positive | Thumbs up |
| Negative | Thumbs down |
| Escalated | Items your escalation rules flagged |
| With screenshot | Items that came with a picture |
Spot the trend and the busy pages
By type and Daily volume sit side by side under the tiles.
By type has a bar per feedback type, with its count and its share of the total. Daily volume has a bar per day. Hover a bar to read its date and count. Days with no feedback are skipped rather than drawn empty, so a quiet week does not show as a gap. Dates are in UTC.
Top pages, at the bottom of the page, lists the eight URLs with the most feedback and their counts.
Generate AI themes
AI themes need Pro. On Free the section says there are no themes yet, and Regenerate with AI opens the plans. See Free vs Pro.
Run the analysis
Click Regenerate with AI in the AI Themes section. It reads “Analyzing…” while it works.
Read the themes
Each theme has a name, a bar, a sentiment of positive, negative or mixed, and a count of the items in it. They come in the order the model returns them, not sorted by size.
Hear it in their words
Click + beside a theme to show up to two quotes from its messages. − hides them.
The analysis reads the 100 newest items that have a message. The result is saved, with “Generated” and how long ago beside the heading, and stays until someone on the team regenerates it. A project that drops to Free keeps showing its last themes but cannot make new ones.
Jump from a chart to the inbox
Click a By type bar to open the inbox on that type. Thumbs Up and Positive both open Positive, and Thumbs Down and Negative both open Negative. Types the inbox has no filter for are plain text, not links.
Click a theme’s name to open the inbox with only the items grouped under it, under a banner naming the theme. Show all feedback clears it. Themes made before theme links existed are plain text; regenerate to link them. Top pages are not links.
Triage the inbox covers what to do with the items once you are there.